Troubleshooting
To view frequently asked questions about your device, go to www.nokia.com/support.
Q: What is my lock, PIN, or PUK code?
A: The default lock code is 12345. If you forget or lose the lock code, contact your device
dealer. If you forget or lose a PIN or PUK code, or if you have not received such a code,
contact your network service provider.
Q: How do I close an application that is not responding?
A: Press and hold the home key. Scroll to the application, and press the backspace key
to close the application.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Q: Why do missing, discoloured, or bright dots appear on the screen every time
I switch on my device?
A: This is a characteristic of this type of display. Some displays may contain pixels or
dots that remain on or off. This is normal, not a fault.
176 Troubleshooting
Q: Why can’t I find my friend’s device while using Bluetooth connectivity?
A: Check that both devices are compatible, have activated Bluetooth connectivity, and
are not in hidden mode. Check also that the distance between the two devices is not
over 10 metres (33 feet) and that there are no walls or other obstructions between the
devices.
Q: Why can’t I close a Bluetooth connection?
A: If another device is connected to your device, you can close the connection using the
other device or by deactivating Bluetooth connectivity. Select
Menu
>
Ctrl. panel
>
Connectivity
>
Bluetooth
and
Bluetooth
>
Off
.
Q: Why can't I see a wireless LAN (WLAN) access point even though I know I'm
within its range?
A: Check that the Offline profile is not in use in your device.
The WLAN access point may use a hidden service set identifier (SSID). You can only access
networks that use a hidden SSID if you know the correct SSID, and have created a WLAN
access point for the network on your Nokia device.
Check that the WLAN access point is not on channels 12-13, as they cannot be associated
with.
Q: How do I turn the WLAN off on my Nokia device?
A: The WLAN on your Nokia device deactivates when you are not connected or trying to
connect to another access point, or not scanning for available networks. To further
reduce battery consumption, you can specify that your Nokia device does not scan, or
scans less often, for available networks in the background. The WLAN deactivates in
between background scans.
To stop the background scans, select
Menu
>
Ctrl. panel
>
Settings
and
Connection
>
Wireless LAN
>
Show WLAN availability
>
Never
. You can still manually scan for
available WLANs and connect to WLANs as usual.
To increase the background scan interval, select
Show WLAN availability
>
Yes
, and
define the interval in
Scan for networks
.
Troubleshooting 177
Q: Why can't I browse the web even though the WLAN connection is working and
the IP settings are correct?
A: Check that you have defined the HTTP/ HTTPS proxy settings correctly in the advanced
settings of your WLAN access point.
Q: How do I check the signal quality of my WLAN connection?
Select
Menu
>
Ctrl. panel
>
Connectivity
>
Conn. mgr.
and
Active data
connections
>
Options
>
Details
. If the signal quality is weak or moderate, you may
encounter connection problems. Try again closer to the access point.
Q: Why do I have problems with the security mode?
A: Check that you have configured the security mode correctly, and that it is the same
that the network uses. To check the security mode the network uses, select
Menu
>
Ctrl.
panel
>
Connectivity
>
Conn. mgr.
and
Active data connections
>
Options
>
Details
.
Check also the following: you have the correct WPA mode (preshared key or EAP), you
have disabled all EAP types that are not needed, and all the EAP type settings are correct
(passwords, user names, certificates).
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, an address, or an e-mail address.
Select
Menu
>
Contacts
, and edit the contact card.
Q: The note Retrieving message is shown briefly. What is happening?
A: The device is trying to retrieve a multimedia message from the multimedia messaging
centre. This note is shown if you have selected
Menu
>
Messaging
and
Options
>
Settings
>
Multimedia message
>
Multimedia retrieval
>
Always automatic
.
Check that the settings for multimedia messaging are defined correctly and that there
are no mistakes in phone numbers or addresses.
Q: How can I end the data connection when the device starts a data connection
again and again?
A: The device may be trying to retrieve a multimedia message from the multimedia
message centre. To stop the device from making a data connection, select
Menu
>
178 Troubleshooting
Messaging
and
Options
>
Settings
>
Multimedia message
>
Multimedia
retrieval
>
Manual
to have the multimedia messaging centre save messages to be
retrieved later, or
Off
to ignore all incoming multimedia messages. If you select
Manual
, you receive a notification when there is a new multimedia message that you
can retrieve in the multimedia message centre. If you select
Off
, the device does not
make any network connections related to multimedia messaging.
To set the device to use a packet data connection only if you start an application or
action that needs it, select
Menu
>
Ctrl. panel
>
Settings
and
Connection
>
Packet
data
>
Packet data connection
>
When needed
.
If this does not help, restart the device.
Q: How do I save battery power?
A: Many features in your device increase the demand on battery power and reduce the
battery life time. To save battery power, do the following:
•
Deactivate Bluetooth connectivity when you do not need it.
•
Stop the background scans for WLAN. Select
Menu
>
Ctrl. panel
>
Settings
and
Connection
>
Wireless LAN
>
Show WLAN availability
>
Never
. You can still
manually scan for available WLANs and connect to WLANs as usual.
•
Set the device to use a packet data connection only if you start an application or
action that needs it. Select
Menu
>
Ctrl. panel
>
Settings
and
Connection
>
Packet data
>
Packet data connection
>
When needed
.
•
Prevent the device from automatically downloading new maps in the Maps
application. Select
Menu
>
Applications
>
Maps
and
Options
>
Settings
>
Internet
>
Connection
.
•
Change the time-out after which the backlight is switched off. Select
Menu
>
Ctrl.
panel
>
Settings
and
General
>
Personalisation
>
Display
>
Light time-out
.
•
Close the applications you are not using. Press and hold the home key. Scroll to the
application, and press the backspace key to close the application.